We aim to complete your digital pet portrait as quickly as possible! In most cases, it can be ready within 3-5 business days, but depending on the volume of orders, it may take a bit longer (up to 7 days).
Rest assured, we’ll never rush the creative process, even if there’s a high volume of orders. We put a lot of love and attention into every piece, just like we know you’ll appreciate your pet’s portrait!

We are sorry, it's 100% handcrafted artwork, so it can not be returned after the payment. Thank you for the understanding.

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Absolutely! We’d love to capture more than one pet in your portrait. We just ask that you purchase a separate digital product for each pet, so we can give each one the attention it deserves.
Once completed, we can either combine both pets into a single portrait or create separate pieces—whichever you prefer!

We always strive to get it just right on the first try, but we understand that sometimes small adjustments are needed. If you'd like to make any changes to your portrait, no problem at all! Just reach out to us, and we’ll be happy to make the revisions for you.